Return & Refund Policy
Return & Refund Policy
At BUYSTANDARD, we want you to have a smooth shopping experience.
If there is a problem with your order, please contact us within the applicable return period.
Return Window
Return requests must generally be raised within 3–5 days from the date of delivery.
Returns may be considered for:
- Wrong product received
- Damaged product received
- Manufacturing/product defect
- Missing parts or accessories
📹 Important: Parcel Opening Video
For claims involving a damaged, defective, incorrect, or incomplete product, a clear parcel-opening/unboxing video is required.
The video should:
- Start before opening the parcel.
- Clearly show the shipping label.
- Show the complete parcel/package.
- Show the product being unpacked.
- Clearly show the damage, defect, wrong product, or missing item.
If a valid parcel-opening video is not available, we may not be able to verify a damage, missing-item, or wrong-product claim.
Please keep the original packaging, accessories, and product until your return request has been resolved.
Return Conditions
Where applicable, the product should be returned in its original condition with the original packaging and included accessories.
A return may not be accepted where the issue has resulted from:
- Incorrect use
- Accidental damage after delivery
- Improper handling
- Unauthorized modification
- Normal wear and tear
Refunds
Because BUYSTANDARD currently accepts Cash on Delivery only, there is no online payment to reverse.
If a refund is approved, we will contact the customer to collect the necessary refund details and process the refund through an available method.
Approved refunds will generally be processed within 14 days of the approved refund decision, subject to verification and processing requirements.
How to Request a Return
Contact:
Please provide:
- Order ID
- Customer name
- Reason for return
- Photos/videos of the product
- Parcel-opening video, where applicable
Our support team will review the request and provide the next steps.